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Refund Policy

At Kiddie Konnect Network, we are committed to providing quality service and a positive experience for both families and childcare programs. Please review our refund policy carefully.

 

1. Subscription Fees

All subscription fees (monthly, quarterly, or annually) are non-refundable once payment is processed, including:

  • Standard listings

  • Premium features

  • Promotional offers (e.g., discounted first-month trials)

We do not offer prorated refunds for unused time on subscriptions.

 

2. Free Trials and Promotions

  • If you cancel before the end of a free trial period, you will not be charged.

  • If you forget to cancel, you are responsible for any charges incurred.

  • Promotional pricing (e.g., $10 first month) is non-refundable and limited to one use per account.

 

3. Duplicate Charges or Errors

If you believe you were incorrectly charged or charged more than once:

  • Please contact our support team within 7 days of the transaction.

  • We will investigate and process an appropriate adjustment if an error occurred.

 

4. Canceled or Removed Accounts

If your account is terminated due to a violation of our terms or policies, you are not eligible for a refund.
If you voluntarily cancel your subscription, your access will remain active through the end of the billing period, but no refund will be issued.

 

5. One-Time Payments or Workshops

For digital products, trainings, or downloadable content:

  • All purchases are final.

  • No refunds will be issued once the material is accessed or downloaded.

For live or virtual workshops:

  • Refund requests must be submitted at least 72 hours prior to the event.

  • No refunds for no-shows or cancellations within 72 hours of the event.

 

6. Requesting a Refund

To request a refund for eligible cases, contact us at:
EMAIL: info@kiddiekonnect.net
Include:

  • Your full name

  • Account email

  • Description of the issue

  • Payment receipt or transaction ID

Please allow up to 7 business days for us to review and respond to your request.

 

7. Policy Updates

We reserve the right to modify this Refund Policy at any time. Continued use of our services after changes constitutes acceptance of the updated terms.

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